Contact support

If you still need help, contact the Icona team using one of the options below.

Ways to reach support

Email support@tryicona.com.
Use live chat inside the app during business hours.
Book a free onboarding call from the Plans page.

What to include

Include the following details so the team can investigate:

Your store URL.
The product URL where the issue happened.
A screenshot of what you are seeing.
The approximate time the issue happened.

These details help the team understand the issue and reduce follow-up questions.

If the button is missing, check Why the button isn’t showing before contacting support.