Troubleshooting

Use this section to diagnose common Virtual Try-On problems and find the right solution.

In this section

• Why the button isn’t showing helps you restore a missing try-on button.
• Sales attribution explains what to check when conversions are not recorded.
• Common errors covers failed generations, slow results, and popup issues.
• Contact support shows how to reach the Icona team and what details to send.

Start with Why the button isn’t showing.