Common errors
Use this page for problems you notice in the app or on your storefront. For messages shown directly to shoppers, see Error messages.
Failed try-ons in the feed
Section titled “Failed try-ons in the feed”A try-on may appear in the failed tab of the Try-ons feed because of photo quality or a temporary service issue. Ask the shopper to try a clearer photo or generate the image again later.
Generation is slow
Section titled “Generation is slow”A try-on can take a couple of minutes during busy periods. This is expected and does not usually mean something is wrong.
Popup not opening
Section titled “Popup not opening”A JavaScript conflict with another app or theme customization can prevent the popup from opening. Test the product with another theme. If the popup still does not open, contact support.
Email capture not appearing
Section titled “Email capture not appearing”Check Email capture timing if the form does not appear when expected. The form is shown only at the point selected in that setting.
Related pages
Section titled “Related pages”If the problem continues, contact support.