Contact support

If the documentation does not solve your issue, contact the Icona support team through email, chat, or an onboarding call.

Ways to reach support

Email support@tryicona.com.
Use live chat inside the app during business hours.
Book a free onboarding call from the Plans page.

What to include

Include these details so the team can investigate:

Your store URL.
The product URL where the issue happened.
A screenshot of what you are seeing.
The time the issue happened.

These details can reduce the need for extra questions.

If the button is missing from a product page, try the troubleshooting checklist first.