# Troubleshooting

> Find solutions to common Virtual Try-On issues.

Source: https://docs.tryicona.com/virtual-try-on/troubleshooting/  
App: Icona: AI Virtual Try On  
Last updated: 2026-09-07

Use this section to diagnose common Virtual Try-On problems and find the right solution.

## In this section

- [Why the button isn’t showing](https://docs.tryicona.com/virtual-try-on/troubleshooting/button-not-showing/) helps you restore a missing try-on button.
- [Sales attribution](https://docs.tryicona.com/virtual-try-on/troubleshooting/sales-attribution/) explains what to check when conversions are not recorded.
- [Common errors](https://docs.tryicona.com/virtual-try-on/troubleshooting/common-errors/) covers failed generations, slow results, and popup issues.
- [Contact support](https://docs.tryicona.com/virtual-try-on/troubleshooting/contact-support/) shows how to reach the Icona team and what details to send.

Start with [Why the button isn’t showing](https://docs.tryicona.com/virtual-try-on/troubleshooting/button-not-showing/).