# Contact support

> Contact the Icona team and include the details needed to resolve your issue.

Source: https://docs.tryicona.com/virtual-try-on/troubleshooting/contact-support/  
App: Icona: AI Virtual Try On  
Last updated: 2026-09-07

If you still need help, contact the Icona team using one of the options below.

## Ways to reach support

- Email <support@tryicona.com>.
- Use live chat inside the app during business hours.
- Book a free onboarding call from the **Plans** page.

## What to include

Include the following details so the team can investigate:

- Your store URL.
- The product URL where the issue happened.
- A screenshot of what you are seeing.
- The approximate time the issue happened.

These details help the team understand the issue and reduce follow-up questions.

## Related pages

If the button is missing, check [Why the button isn’t showing](https://docs.tryicona.com/virtual-try-on/troubleshooting/button-not-showing/) before contacting support.