# Why the button isn't showing

> Find and fix the reason a product is missing the Virtual Try-On button.

Source: https://docs.tryicona.com/virtual-try-on/troubleshooting/button-not-showing/  
App: Icona: AI Virtual Try On  
Last updated: 2026-09-07

If the **Virtual Try-On** button is missing, check each item below in order.

## Checklist

- **Check the theme block.** The block may not have been added, or a theme change may have removed it. Follow [Activate the app embed](https://docs.tryicona.com/virtual-try-on/set-up-the-app/activate-app-embed/) to add it again.
- **Check the product’s funnel.** The button appears only on products included in a published funnel. See [Products and collections](https://docs.tryicona.com/virtual-try-on/funnels/products-and-collections/).
- **Check the funnel status.** A Draft funnel does not affect your storefront. See [Publish or save as draft](https://docs.tryicona.com/virtual-try-on/funnels/publish-or-draft/).
- **Check your Free plan credits.** The button is hidden after all 10 credits are used. See [Free plan](https://docs.tryicona.com/virtual-try-on/billing/free-plan/).
- **Check your paid plan usage cap.** Try-ons pause when the cap is reached. See [Overage and usage cap](https://docs.tryicona.com/virtual-try-on/billing/overage-and-usage-cap/).
- **Refresh the product page.** Your theme may be showing an older cached version. Try a hard refresh.
- **Check your custom position selector.** If you set one in the widget settings, confirm that it still matches an element in your current theme.

## Related pages

Once the button appears, use [Sales attribution](https://docs.tryicona.com/virtual-try-on/troubleshooting/sales-attribution/) to confirm that orders are tracked correctly.