# Contact support

> Contact the Icona team and send the details they need to investigate.

Source: https://docs.tryicona.com/size-chart/troubleshooting/contact-support/  
App: Icona: Size Chart & Size Guide  
Last updated: 2026-09-07

If the documentation does not solve your issue, contact the Icona support team through email, chat, or an onboarding call.

## Ways to reach support

- Email <support@tryicona.com>.
- Use live chat inside the app during business hours.
- Book a free onboarding call from the **Plans** page.

## What to include

Include these details so the team can investigate:

- Your store URL.
- The product URL where the issue happened.
- A screenshot of what you are seeing.
- The time the issue happened.

These details can reduce the need for extra questions.

## Related pages

If the button is missing from a product page, try the [troubleshooting checklist](https://docs.tryicona.com/size-chart/troubleshooting/chart-not-showing/) first.